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- Readme First! -
Read and follow the rules, otherwise your posts will be closed |
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 OK..time for a reminder.
Before anyone ever makes their first post in the Forums to ask for help, they need to
READ THIS!!!
Failure to read that and understand it and follow it will get your post deleted. No more locking. Any posts that are not follwing the guidelines will simply get deleted. So make sure you title your post appropriately and also follow the Forum etiquette posting guidlines detailed in the above link I gave. No repeat posts and please post in the correct forum.
The reason for this is because of the tremendous amount of REPEAT posts in the forums and posts that are titled with POOR titles by users, etcetera.
It is a lot of work for the Mods and Support staff to follow up on all posts and the abundance of what I call "junk" posts has increased and is clogging up the forums. It's nearly ridiculous.
DO NOT post a question in the Forums unless you have extinguished all other resources first, like SEARCHING!
nukecops is a site that prides itself on Professionalism and proficiency. The users of Nukecops are also expected to behave in the same such manner when posting in the Forums.
Thanks, Nukecops Staff
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Posted on Friday, October 24 @ 11:41:10 CEST by [RETIRED]mikem |
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Average Score: 2
Votes: 7
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Re: Forum posting (Score: 1)
by wjcreek on Friday, October 24 @ 12:26:34 CEST
(User Info | Send a Message) | The price of success is hard work...
When you provide a product on the public market, free or otherwise, you are creating expectations that what you are offering will do what is expected....doh!
When your product fails people's expectations, they get angry...doh, again!!
When people get angry and can't find a solution from the people responsible for the product, they react...
If you don't want to deal with people's negative reactions, then 1) close your forums, 2) close your site, 3) offer real solutions to their problems 4) withdraw the product.....doh, doh, doh!
It's really nice to have 50+ people register at your site daily, until they start expressing their disappointments... hey, get a life and become part of the real world....!
The price of success is hard work....!
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Re: Forum posting (Score: 1)
by mikem on Friday, October 24 @ 14:50:33 CEST
(User Info | Send a Message) | I can agree on most of your points. However, the post is just that. A reminder. Since nukeocps began, Support has been it's main Goal.
I have no problem with the Fruits of success, but I do have a problem with basically what I call "lazy" users. This does not apply to everyone. Dont' get me wrong. I know a lot of users do in fact post appropriately and in a timely fashion etc. However, there are the handful of "Bad apples" that ruin it for the whole bunch.
So saying that, I can say that this post is more directed at users who blatantly disregard any information and go straight to the Forums and post "HELP ME". And it is also directed at any other users that come here with posting that type of topic in mind.
One thing I don't agree with is you're statements about providing a product. The support in these forums is not a product. It is a group of users voluntaring their free time to help others. And in my opinion if the new users seeking help cannot take the time to help themselves first, then I as a supporter have no time for them. "Help us help you" has always been my philosophy.
Also, a product should yield some sort of revenue. No one here gets paid anything to help others. It is purely voluntary.
Show me some cash and I'll show you a little more leniance. Otherwise, all must abide by the rules of the Forums. This is not some sort of new thing here at nukecops. Anyone who has been a long user of this site KNOWS how to post in a Forum and the etiquette to use and the informaiton THEY need to post to get help. It's COMMON SENSE!
Where's the "REAL WORLD"? Has it lost it's Common sense and ability to read an understand. We have two ears and one mouth. we should be listening twice as much as we speak.
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Re: Forum posting (Score: 2, Insighful)
by nukesnake on Friday, October 24 @ 15:20:46 CEST
(User Info | Send a Message) http://www.saintsmoto.org | The real world? Get a life? Amazing.
Those of us who were always a part of the real world know that you can not take anything at face value. You have to be living a sheltered life to expect goods and services in the public market to meet a common level of refinement, doh! We're not selling burgers or cola to a consumer base that expects the status quo to remain unchanged. What's next? Old Nuke vs. New Nuke?
This CMS is simply a loose collection of scripts that do various things. The integration between the scripts is becoming tighter. No one promised anyone anything. If you need a polished product with guaranteed service level agreements -go and buy one! If you don't have the ability and drive to develop the requisite skills to manage this app' in this development environment -use something else!
Why on earth would this community close its forums as a management strategy? We're here to help people ask the right questions so that they can get the right answers. The price of success? What makes you think your self-righteous perception of success is the template used for this community's product (a product which is more than the CMS and includes the increasing awareness and consumption of community based projects)?
Get a life? People with lives are sharing a facet of their lives here. As a programmer, when you're given 80% of a product and need to tweak the remaining 20%, that's a lot of energy saved. If I tweak 1% and post my code fix, I'm helping out MY COMMUNITY. This (PHPNuke) isn't what most of us are 'famous' for in our personal or professional lives. This CMS is just one thing we check out every now and then. We do have lives -what made you think that trying to optimise a process in play indicates a lack of a life? In this community, in this time slice, this issue has been escalated. What's the problem?
As you mature, you'll come to realise that hard work is a trivial component of success and that you can work hard all your life and still not be successful. Any more fortune cookie wisdom? |
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Re: Forum posting (Score: 1)
by scottr on Friday, October 24 @ 13:15:23 CEST
(User Info | Send a Message) http://www.ierealtor.com | I think part of the problem is that searching the forums kinda sucks.
For instance, if i want to search for posts regarding Page Numbers, i can't find just those posts.
When i search for page numbers i get 187 posts.
When i search for page AND numbers i get 187 posts.
When i search for "page numbers" i get 187 posts.
They all show posts than contain either page or numbers.
That is not what i want.
I know there is only a handful of posts for Page Numbers.
So once the search capability works as expected i think
you'll find less repeat posts.
If you know how to search for that, please post here,
that will help alot.
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Re: Forum posting (Score: 1)
by Kelvyn on Friday, October 24 @ 13:36:00 CEST
(User Info | Send a Message) http://wickedmellow.com | I agree, I think we do need to search for answers instead of asking them again, and I also know the search engine has always for me some the the least relevant answers possible. It's be awesome if we could create an information archive. For example, that post mikem linked to was awesome. I know it says READ ME FIRST but I has no clue it was even there, and I learned a LOT from reading it. I think we could benefit from a php troubleshooting manual, but it'd be so hard to make and take more time than the developers should have to go through... perhaps a user based project?
Thanks for the original post though. It was helpful. |
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Re: Forum posting (Score: 1)
by mikem on Friday, October 24 @ 14:44:28 CEST
(User Info | Send a Message) | you know what is even more amazing Kevlyn?
the link I posted is on the Main page in the Middle called FAQ. Just below the nukesql.php links.
It's also in the Main Modules Menu on the left called FAQ.
It's also the Announcement topic in the Announcements Forum that says READ ME BEFORE POSTING PLEASE
:-) |
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Re: Forum posting (Score: 1)
by manunkind1 on Friday, October 24 @ 22:07:24 CEST
(User Info | Send a Message) http://www.pcsympathy.com | | I agree about the search engine though. When I first started using a phpbb board, I tried searching for a few things and realized that it didn't work. New members can either spend hours searching through ALL the posts, or take 45 seconds to start a new one. Think of how frustrating it is when your site craps out on you and how fast you want to fix it. |
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Re: Forum posting (Score: 1)
by mikem on Saturday, October 25 @ 20:07:16 CEST
(User Info | Send a Message) | I agree that searching can be tedious. But when using the proper filters and only searhcing in relevant forums then the results are better.
I also know how frustrating it is when your site goes down. However, patience is a virtue and haste makes waste. Unfortunately this topic is getting blown out of proportions a little. The whole idea is to get users to STOP posting HLEP ME! topics. We are pretty sure that anyone that comes here and is "new" and posts in the forums is looking for some sort of help. Being descriptive in posting in the Forums is the key to success in getting an answer, |
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Re: Forum posting (Score: 1)
by RedGerry on Friday, October 24 @ 14:06:46 CEST
(User Info | Send a Message) http://redgerry.com | I work nights and often trawl the unanswered posts to see if I can lend a hand. It's something I've not done so much lately for the very reasons stated. Help!! Is a natural human expression but if your going to make progress you have to be more communicative.
It can be fiddly to search the forums but the number of repeat posts has drained my enthuisism for involvement. There are some basic rules and it might be an idea to post them now. If I read a post I want to know..
Problem - specific
Nuke Version
Hosting Arrangement
Clues/Additional Info
and if it's a running problem.. the URL
I was delighted to see the Godricks Hollow site get great publicity but I remember him on here 6 weeks ago desperate for help to get his site working. Well it work's now and even if only a little the community can feel it helped. I hope nukecops continue to spawn success but with 1000's of members there will definitely be those who expect to be carried. As far as the first comment goes.. yes the fruits of success..
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Re: Forum posting (Score: 1)
by sting on Friday, October 24 @ 14:44:36 CEST
(User Info | Send a Message) http://www.nukehaven.net | Wow...
Maybe some helpful hints with searching - I have found that if I select the button that says "Search for all terms" I get a much cleaner result group.
The only issue with the incessant questions without searching is that the posts go up and up and never seem to get answered. Searching would help cut down on the number of unanswered posts...
And one other thing - BE A PART OF THE COMMUNITY! We NEED you! If you find an answer to your problem, answer your own question in the forum!
I can't tell you how many posts I have answered only to get a response of "yeah, I found that a long time ago..."
LOL
Ok, back to work.
-sting |
Re: Forum posting (Score: 1)
by IACOJ on Friday, October 24 @ 15:47:03 CEST
(User Info | Send a Message) | I couldn't agree more. How many times have we seen a question asked, several people try to help, and the original poster comes back and says "I fixed it myself" but doesn't mention what was done to fix the issue.
There are also a lot of very intelligent people that frequent this site, who choose to try to help others, I have noticed occasionally that until one of the staff replies in a thread indicating the fix given by a regular member will work, or agreeing with it in some way. That the fix is ignored. For those of you who help on this site THANK YOU. For those of you who choose to ignore their efforts, please don't get your knickers in a twist because someone on staff hasn't come along and OK'd it. Just because we don't put a stamp of approval on it, doesn't mean we haven't read it. If we see something wrong with the fix we WILL say something.
Be realistic. If you PM us asking for help unless we have already said PM me. There is a very good chance you will be asked to post the problem in the forum, and/or do a search, especially if we KNOW the same question has been answered multiple times.
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Re: Forum posting (Score: 1)
by scottr on Friday, October 24 @ 18:19:38 CEST
(User Info | Send a Message) http://www.ierealtor.com | I tried that "Search for all terms" search too but again i get 187 posts when i try any of these search criteria:
When i search for page numbers i get 187 posts.
When i search for page AND numbers i get 187 posts.
When i search for "page numbers" i get 187 posts.
They all show posts than contain either page or number.
So if you know how to only retrieve the handful of posts
regarding Page Numbers please post here.
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Re: Forum posting (Score: 1)
by IACOJ on Friday, October 24 @ 23:22:26 CEST
(User Info | Send a Message) | | Use Google, it will direct you back to the most relevant post here anyway |
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Re: Forum posting (Score: 1)
by mikem on Saturday, October 25 @ 10:41:12 CEST
(User Info | Send a Message) | | Try filtering your search to a specific Forum. You well know that Page Numbers PROBABLY won't be relevant in the Announcement Forum or This Site - Nuke Cops or even some others. Try searching by a Certain Forum Category that would be most relevant to Page Numbers. |
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Re: Forum posting (Score: 1)
by VinDSL on Friday, October 24 @ 19:05:09 CEST
(User Info | Send a Message) http://www.lenon.com/ | There are a couple of things I would like to add here. These are simple suggestions, but they might help YOU out in the future.
1) While the support ppl on this site try to answer questions in a timely manner, this is NOT the PHP-Nuke Hotline, i.e. like dialing 911. Maybe that's the way it will be someday, but for now EVERYONE needs to be patient, and work inside the system that exists - be it as it may.
2) Most ppl are fully aware that the search function in PHP-Nuke sucks. No news here. So, what's a person to do? Use Google. That's what I do, and I suggest you do the same.
If you don't already have 'Google Toolbar' installed on your computer, here's the URL: http://toolbar.google.com/ [toolbar.google.com]
Instead of using the search feature in PHP-Nuke, use the Google Toolbar. 99% of the time, it will direct you right back here anyway. What you will be doing is bypassing the weakest search engine known to man with the '600-pound gorilla' of search engines - Google. This way, you get the best of all possible worlds...
Hope this helps! |
Re: Forum posting (Score: 1)
by manunkind1 on Friday, October 24 @ 22:19:26 CEST
(User Info | Send a Message) http://www.pcsympathy.com | | I don't recommend the Google Toolbar anymore because of Privacy issues, but I do recommend Google for searching. As you said, searching for your problem will probably bring you back here to the NC thread where your answer lies. |
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Re: Forum posting (Score: 1)
by poppafrog (frog@croaker.com) on Saturday, October 25 @ 03:35:02 CEST
(User Info | Send a Message) http://big.phatphrog.com | I am in total agreement with both sides of each comment posted and wish to offer yet one more negative, unfortunately.
The READ THIS page contains links to problems, yet is a problem in itself.
On the issue of User Status: Offline, links are offered with a "fix" stating the problem no longer exists.
That is nice, but the links are dead.
http://www.nukescripts.net/modules.php?name=Downloads&d_op=getit&lid=182
http://www.nukescripts.net/modules.php?name=Downloads&d_op=getit&lid=183
Results in:
Download Profile: This download id is invalid.
If we can't find answers on nukecops, why should we click on links only to have to search yet again on someone else's site when it has been stated quite arrogantly that the problem has been resolved.
Each time the statement has been made that the problem has been resolved the fix is never posted anywhere.
It's like being called to dinner, only to find an empty plate. |
Re: Forum posting (Score: 1)
by IACOJ on Saturday, October 25 @ 16:27:50 CEST
(User Info | Send a Message) | The issue with "actual user status" was resolved some time ago. If you have installed the service packs etc, then perhaps you have missed a file somewhere.
Saying that anyone responds to you arrogantly does nothing to bolster your request for support, especially given the fact that we have been unable to re-create your problem.
If you choose not to search for answers to your questions here, that is entirely YOUR choice. However, you would be hard pressed to find the kind of support we offer here anywhere else.
The best of luck to you. |
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Re: Forum posting (Score: 1)
by dennis36nc on Saturday, October 25 @ 10:18:45 CEST
(User Info | Send a Message) | When I realized that I was going to be using Nukecops as a resource I immediately became a premium member. Its been a great resource. At $25 it's a bargain. A descent php book will set you back at least $50.
I would be willing to pay more.
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Re: Forum posting (Score: 1)
by migueis on Saturday, October 25 @ 19:53:22 CEST
(User Info | Send a Message) http://www.offsystems.com | Thre are a bug on the read this post:
Search for the following block of text:Code:
// Debug Level
//define('DEBUG', 1); // Debugging on
define('DEBUG', 1); // Debugging off
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